Where do you ship?
We currently ship to the United States and Canada.
Do you plan to expand internationally?
We anticipate shipping to the EU, UK, and Australia soon. Subscribe for updates.
When will my order ship?
Orders are processed within 1–2 business days. You will receive tracking details by email once shipped.
How long does delivery take?
Standard delivery arrives within 3–5 business days in the United States and 5–7 business days in Canada.
Are duties and taxes included?
All duties and taxes are included at checkout for U.S. and Canada orders.
Are there shipping fees?
Shipping is complimentary on orders above $300 USD. Orders below ship at $15 flat rate.
Is a signature required for delivery?
A signature is required upon delivery.
Which courier do you use?
We partner with UPS and FedEx.
What is your return policy?
Returns are accepted within 14 days of delivery. Items must be unused, in original condition, and include all tags, packaging, and accessories. Each request is reviewed before approval.
Do you offer exchanges?
Exchanges are accepted within 14 days of delivery, subject to availability. Items must meet the same conditions required for returns.
How do I start a return or exchange?
Visit our Return Portal.
How long does it take to process a refund?
Refunds are issued within 7–10 business days once your return is received and approved. Processing times may vary by bank or payment provider.
How do I return or exchange a gift?
Gifts may be returned within 14 days for store credit only. Items must remain unused and in original condition with all tags and packaging. Contact care@saintswyn.com for assistance.
When is payment processed?
Payment is charged at the time of purchase.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, and PayPal.
Where are Saint Swyn pieces made?
Each piece is handcrafted in Ubrique, Spain, by artisans who have refined their craft over generations.
What leathers do you use?
We source exclusively from LWG-certified Spanish tanneries, selected for texture, strength, and ability to age beautifully.
Where can I find care instructions?
Care instructions are available on each product page and in our Care Guide.
Are collections limited?
All pieces are produced in small quantities.
Do products include an authenticity card?
Each piece includes a numbered authenticity card.
When do new collections launch?
New collections are announced exclusively to our subscribers.
Do subscribers receive early access?
Subscribers receive first access to new collections and pre-order opportunities before public release. Due to limited production, early access ensures availability. Subscribe to be notified of upcoming releases.
What does the packaging include?
Each piece arrives in a rigid box with a dust bag and authenticity card.
Can I request a gift receipt?
A gift receipt can be selected at checkout.
Do I need to create an account to purchase?
You may checkout as a guest. Creating an account allows you to track orders and save preferences.
How is my information protected?
All transactions are securely encrypted. Review our Privacy Policy for details.
How can I reach you?
Connect with us via live chat for immediate assistance during service hours. You may also email care@saintswyn.com or use our contact form. Our team responds within 24 hours, excluding Sundays.
Where are your stores located?
Saint Swyn is available exclusively online at saintswyn.com.
