Where do you ship?

Saint Swyn ships to the United States, Canada, Australia, New Zealand, United Kingdom, Norway, Switzerland, Singapore, Hong Kong SAR, and the United Arab Emirates.

When will my order ship?

Orders are processed within 1–2 business days. Once your order ships, tracking details will be sent to the email address provided at checkout.

How long does delivery take?

Orders to the United States and Canada are estimated to arrive within 2–3 business days. International orders are estimated to arrive within 2–5 business days. Delivery times may vary by destination.

Are duties and taxes included?

Yes. All applicable duties and taxes are included at checkout. There are no additional fees upon delivery.

Are there shipping fees?

Complimentary express shipping on orders over $475 USD. Orders below $475 USD ship at a flat rate of $15 USD. Please note that shipping fees are non-refundable.

Is a signature required for delivery?

Yes. For security purposes, a signature is required upon delivery.

Which carriers do you use?

Orders are shipped via DHL Express, UPS Worldwide Express or FedEx, depending on destination and service availability. We are unable to deliver to P.O. boxes, APO, or FPO addresses.

What is your return policy?

Returns are accepted within 14 days of delivery. All pieces must be returned unused, in their original condition, with tags, packaging, and accessories intact. Return eligibility is subject to inspection upon receipt.

Is there a return shipping fee?

United States: all returns are complimentary. Saint Swyn provides the return label and covers all associated shipping costs.

Australia, Canada, New Zealand, United Arab Emirates, Singapore, Hong Kong SAR, Norway, Switzerland and United Kingdom: all costs associated with the return, including shipping and any applicable duties or taxes, are the customer's responsibility. Once your return request is received, our Customer Care team will be in touch with your Return Authorization and return instructions.

Do you offer exchanges?

Exchanges are accepted within 14 days of delivery, subject to availability. All pieces must be returned unused, in their original condition, with tags and packaging intact.

Can I make more than one exchange?

Each piece is eligible for one exchange per order. Should your preferred piece be unavailable, you are welcome to select an alternative style.

Is there an exchange shipping fee for orders within the United States?

No, shipping on exchanges is complimentary.

Is there an exchange shipping fee for international orders?

Yes. For Australia, Canada, New Zealand, United Arab Emirates, Singapore, Hong Kong SAR, Norway, Switzerland and United Kingdom, the customer is responsible for the return label and any applicable duties.

How do I start a return or exchange?

Visit our Return Portal.

How long does it take to process a refund?

Refunds are issued within 7–10 business days once your return is received and approved. Processing times may vary by financial institution.

How do I return or exchange a gift?

Gifts may be returned within 14 days of delivery for store credit only. Pieces must remain unused and in their original condition with all tags and packaging intact. Please contact care@saintswyn.com for assistance.

When is payment processed?
Payment is charged at the time of purchase.

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Shop Pay, and PayPal.

Where are your pieces made?

Each piece is handcrafted in Ubrique, Spain, by artisans who have refined their craft over generations.

What type of leather do you use?

We source exclusively from LWG-certified Spanish tanneries, selected for their exceptional quality and ability to age beautifully.

How do I care for my piece?

Care instructions are included with every order and available in our Care Guide.

Do you restock?

Our pieces are produced in small quantities. You may join the waitlist on any product page to be notified when a piece becomes available.

Does each piece include authentication?

Yes. Each piece includes a numbered authenticity card.

How do I stay informed about new collections?

New collections are announced exclusively to our subscribers, who receive first access before public release.

What's included with my order?

Each piece arrives in signature packaging with a dust bag and authenticity card.

Can I add a gift receipt?

Yes. Gift options are available at checkout.

Is an account required?

No. You may check out as a guest or create an account to track orders and save your preferences.

How do you protect my information?

All transactions are securely encrypted. View our Privacy Policy for details.

How can I contact you?

Email us at care@saintswyn.com or use our contact form. We respond within 24 hours.

Do you have physical stores?

Saint Swyn is available exclusively online.